Effective since: 20 March 2024
Last update: 3 April 2024
The privacy policy is intended to inform you, in a transparent manner, about the data we collect, the purpose for collecting it, the way we use it and the rights you have regarding the processing of such data.
If you have any other questions, do not hesitate to contact us at the following address: info@filibooks.com
1.1 FILIBOOKS APS (hereinafter, « FILIBOOKS ») respects the privacy of its users (hereinafter, the “Users“).
1.2 FILIBOOKS processes the personal data transmitted to it in accordance with the legislation in force, and, in particular, Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, applicable from 25 May 2018 and the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data (hereinafter the “Data Protection Legislation“).
1.3 Access to the website www.filibooks.com (hereinafter, the “Website”) implies the User’s full and unreserved understanding of this Privacy Policy (hereinafter the “Policy”), as well as the acceptance with the general terms of service (hereinafter the “Terms”) and the cookie policy (hereinafter, the “Cookie Policy”).
1.4 The User acknowledges having read the information below and understand that FILIBOOKS can process, in accordance with the provisions of the Policy, the personal data that he/she communicates on the Website.
1.5 The Policy is valid for all pages hosted on the Website and for the registrations of this Website, as well as all company pages managed by FILIBOOKS who is jointly responsible with the social networks (Facebook, Twitter, etc) for the processing of personal data from visitors of the page. The Policy is not valid for the pages hosted by third parties to which FILIBOOKS may refer and whose privacy policies may differ. FILIBOOKS cannot therefore be held responsible for any data processed on these websites or by them.
2.1 Simply visiting the Website shall take place without having to provide any personal data, such as first name, surname, postal address, e-mail address, etc.
2.2 As part of the Service, the User may be required to provide certain personal data. In this case, the data controller is:
FILIBOOKS APS
KONGENSGADE 69E, 2. TV
5000 ODENSE
DENMARK
Danish business registry (CVR) number: DK 37100161
2.3 Any question regarding the processing of this data may be sent to the following address: info@filibooks.com
3.1 By completing the order form on the Website and using the Service, the User allows, in particular, FILIBOOKS to record and store, for the purposes mentioned in point 4, the following information:
identifying data, such as the first name and surname, e-mail address and company delivery address, country;
invoicing information;
communications between the User and FILIBOOKS;
any other personal data required to provide the Service you requested.
3.2 The User is also aware that FILIBOOKS may record and store the following data for the purposes mentioned in point 4:
information voluntarily provided by the User for a purpose specified in the Policy, the general terms and conditions of sale (hereinafter the “GTC“), the Terms, the Cookie Policy, on the Website or on any other medium of communication used by FILIBOOKS;
additional information requested by FILIBOOKS to the User in order to identify him or to prevent him from violating any of the provisions of the Policy;
3.3 In order to facilitate browsing the Website as well as to optimize technical management, the Website may use “cookies”. These “cookies” record, in particular:
the User’s browsing preferences;
the date and time of access to the Website and other data related to traffic;
the pages visited;
All information relating to “cookies” is included in FILIBOOKS’ Cookie Policy.
3.4 When the User accesses the Website, the servers consulted automatically record certain data, such as:
the type of domain with which the User connects to the Internet;
the IP address assigned to the User (when connected);
the date and time of access to the Website and other data related to traffic;
the pages visited;
the type of browser used;
the platform and/or operating system used;
the search engine as well as the keywords used to find the Website.
3.5 No nominative data identifying the User is collected through the cookies and servers consulted. This information is kept for statistical purposes only and to improve the Website.
4.1 We process your data for various purposes. For each purpose, only the data relevant to the
pursuit of the purpose in question are processed. The processing consists of any operation
(manual or automated) on a personal data. The Website collects, stores and uses its Users’ data for the following purposes, in particular:
to establish, carry out and conduct the contractual relationship with the User;
to analyse, adapt and improve the content of the Website;
to provide the Service;
to allow the User to receive messages (for example for renewal notifications);
to facilitate the availability and use of the Website;
to personalize the User’s experience on the Website;
for any marketing activities and promotions proposed by FILIBOOKS or its affiliates to Users who have given their consent;
to inform them about any changes on the Website and its features;
to respond to requests for information;
for any other purpose to which the User has expressly consented.
4.2 The legal basis of the processing of your personal data is:
(i) the User’s consent; or
(ii) the execution of any request from the User or the necessity for the performance of a contract
with the User; or
FILIBOOKS does need to collect some of the User’s data to answer any of their requests. If the User
chooses not to share this data with FILIBOOKS, it may render the performance of the contract
impossible.
(iii) a legal obligation imposed on FILIBOOKS; or
FILIBOOKS does need to collect and store some of the User’s data to meet various legal requirements, including tax and accounting.
(iv) FILIBOOKS’ legitimate interest, provided that it is in accordance with the User’s interests,
freedoms and fundamental rights.
FILIBOOKS has a legitimate interest in providing its Users with this information and interacting with
them, especially to respond to their requests or improve the Services, prevent abuse and fraud,
control the regularity of the operations, exercise, defend and preserve FILIBOOKS’ rights, for example in litigation, as well as evidence of a possible violation of its rights, manage and improve its relations with their Users, continually improve the Website and the Services, unless such interests are supplanted by the User’s interests or their fundamental rights and freedoms requiring the protection of their personal data. FILIBOOKS takes care in any case to maintain a proportionate balance between its legitimate interest and respect for the privacy of their Users.
If the legal basis of our processing is the User’s consent, the User has the right to withdraw it at
any time without prejudice to the lawfulness of the processing performed prior to withdrawal.
In the context of direct marketing, this means that Users can unsubscribe at any time from
newsletters and other commercial communications from FILIBOOKS. Such Users will be put in “optout”. Users can unsubscribe by sending an email to the following address: info@filibooks.com or by clicking on the unsubscribe link at the bottom of each email.
5.1 According to the regulations on the processing of personal data, the User has the following rights:
Right to be informed about the purposes of the processing (see above) and the identity of the data controller.
Right of access and verification of data: the User may, at any time, have access to the data that FILIBOOKS has on him or check if he is included in the database of FILIBOOKS. FILIBOOKS asks the User to make this request by mail in order to be able to identify him with certainty (Please provide FILIBOOKS your first name, surname, complete address and a valid proof of your identity). FILIBOOKS will thus be ensured that only the User accesses his data.
Right to rectification: we take all reasonable steps to ensure that the data we keep is up to date. We encourage Users from time to time to consult their profile/account to check that their data is still up to date. If data is inaccurate or incomplete, Users have the right to ask us to correct it.
Right of objection: the User may, at any time, object to the use of his/her data by FILIBOOKS and by its active partners by sending his/her request to FILIBOOKS by mail.
Right of erasure: the User may, where appropriate, request the deletion of his/her personal data, except those which FILIBOOKS must keep on record (legal obligation, fundamental right/freedom of the press, etc).
Right of limitation of processing: the User may, in particular, obtain a limitation of processing when (s)he has objected to the processing, when (s)he disputes the accuracy of the data, or when (s)he considers that the processing is illegal.
Right of portability: The User has the right to receive the personal data that he has communicated to FILIBOOKS and may also ask to send this data to another data controller.
5.2 The User may, at any time, request access to his personal data, verify them, transfer them, and, in some cases, as aforementioned, limit their processing and rectify them, by writing to FILIBOOKS accompanied by a valid proof of identity to the following email address: info@filibooks.com or to the postal address: KONGENSGADE 69E, 2. TV, 5000 ODENSE, DENMARK.
5.3 FILIBOOKS will then take the necessary steps to satisfy this request as soon as possible and in any case within one month of receipt of the application. If necessary, this period can be extended by two months, given the complexity and the number of requests.
6.1 FILIBOOKS will keep the personal data of its Users for the duration necessary to achieve the objectives pursued (see point 4).
6.2 FILIBOOKS may also continue to keep personal data concerning the de-registered User or after the conclusion of the Service, including all correspondence or request for assistance sent to FILIBOOKS in order to be in a position to reply to all questions or complaints that may be sent to it after the Service, and in order to comply with all applicable laws, namely in tax matters or as part of other legal requirements.
7.1 If you are dissatisfied with the way we process your information, you can complain to the Data Protection Authority. You will find the contact information for the Data Protection Authority at www.datatilsynet.dk.
8.1 In order to guarantee optimal payment security, FILIBOOKS uses the online payment service STRIPE, which meets high security standards.
8.2 In addition, FILIBOOKS has taken the appropriate organizational and technical measures to ensure a level of security adapted to the risk and that, to the extent possible, the servers hosting the personal data processed prevent:
unauthorized access to or modification of this data;
improper use or disclosure of such data;
unlawful destruction or accidental loss of such data.
8.3 In this respect, employees of FILIBOOKS who have access to this data are subject to a strict confidentiality obligation. Nevertheless, FILIBOOKS may in no way be held liable in the event that this data is stolen or hijacked by a third party despite the security measures adopted.
8.4 Users undertake not to commit acts that may be contrary to this Policy, the Terms of Service, the Cookie Policy or, in general, the law.
9.1 FILIBOOKS treats personal data as confidential information. It will not communicate them to third parties under any condition other than those specified in the Policy, such as to achieve the objectives set out and defined in point 4, or under the conditions in which the law requires it to do so.
9.2 FILIBOOKS may communicate its Users’ personal information to third parties to the extent that such information is necessary for the performance of a contract with its Users or that it has obtained the consent from the Users or that it serves FILIBOOKS’ legitimate interest while meeting the reasonable expectations of Users. In such case, these third parties will not communicate this information to other third parties, except in one of the two following situations:
the communication of this information by such third parties to their suppliers or subcontractors to the extent necessary for the performance of the contract;
where such third parties are obliged by the regulations in force to communicate certain information or documents to the competent authorities in the field of combating money laundering, as well as, in general, to any competent public authority.
9.3 The communication of this information to the aforementioned persons shall, in all circumstances, be limited to what is strictly necessary or required by the applicable regulations.
10.1 FILIBOOKS transfers data to a non-EU country only when that country provides an adequate level of protection within the meaning of the Data Protection Legislation or within the limits permitted by it, for example by ensuring the protection of data by appropriate standard contractual clauses.
If you wish, you can obtain a copy of the adapted contractual clauses by contacting us at:
11.1 The payment service integrated into the Website is provided by STRIPE at www.stripe.com
11.2 The relationship between the User and STRIPE is governed by the Privacy Policy available at the following address: https://stripe.com/be/privacy which also includes provisions relating to the processing of personal data sent to STRIPE as part of its service, and for which STRIPE is the data controller.
11.3 When making a payment through FILIBOOKS, the User declares that he/she has read and understood STRIPE’s privacy policy.
12.1 The personal data may be used by FILIBOOKS or its affiliates for direct marketing purposes for similar services than those to which the User has already subscribed.
12.2 The User retains the right to object to such use at any time, upon request and free of charge. The User may simply communicate his/her request by writing to the following address: info@filibooks.com
13.1 Persons under the age of 13 and persons who do not have full legal capacity are not permitted to use the Website. FILIBOOKS asks them not to provide their personal data.
14.1 By informing Users through the Website or emails, FILIBOOKS may modify and adapt the Policy at any time.
15.1 Failure by FILIBOOKS to invoke – at any given time – a provision of this Policy, may not be interpreted as a waiver to subsequently make use of its rights under the said provision.
15.2 The invalidity, expiration or the unenforceable nature of all or part of one of the above or below mentioned provisions shall not give rise to the invalidity of all the Policy. Any fully or partially invalid, lapsed or unenforceable provision shall be deemed not to have been written. FILIBOOKS undertakes to substitute this provision with another which, to the extent possible, fulfils the same objective.
16.1 The validity, interpretation and/or implementation of the Policy are subject to Danish law, to the extent permitted by the provisions of applicable private international law.
16.2 Before taking any step towards the judicial resolution of a dispute, the User and FILIBOOKS undertake to attempt to resolve it amicably. To this end, they shall first contact each other before resorting, where appropriate, to mediation, arbitration, or any other alternative method of dispute resolution.
16.3 In the event of a dispute relating to the validity, interpretation or implementation of the Policy, the courts and tribunals of Denmark have exclusive jurisdiction, to the extent permitted by the provisions of applicable private international law.